WithWine

Archive a product you no longer sell to keep its sales history. Only delete a product that was added by mistake.

How to archive or delete a product

Where a product's Short Description, Long Description, WithWine App Description, main photo and additional photos appear.

What are the product descriptions and photos used for?

Requires fulfillment tells WithWine an order still needs to be delivered or picked up. Untick it only for things like digital gift cards or tickets.

What does Requires fulfillment mean on a product?

Copy an existing product to quickly create a similar one: Clone for other products, Add and Clone for mixes, New vintage for wines.

How to copy (clone) a product

Wines, mixes, merchandise, reductions, ranges and product lists in Settings > Products.

Products

Add a new wine to WithWine in Settings > Products > Bottles, with its name, vintage, price and where it's available.

How to add a wine (bottle product)

How WithWine works out the price a customer pays: Full Price, Available Prices, quantity prices, club discounts and coupons. The customer always gets the lowest price they're entitled to.

How product pricing works

Put a wine on sale by setting an All Customers price below its Full Price.

How to put a wine on sale

Add a quantity price so customers pay less per bottle when they buy 6 (or any number) of your wines.

How to offer a 6-bottle price

WithWine adds the vintage to the wine's name in receipts, emails and lists. A vintage in the name shows twice.

Why shouldn't I put the vintage in a wine's name?

Add region, alcohol, closure, tasting notes and your own custom fields to a wine in Additional Details.

How to add wine details, tasting notes and custom fields

Tick Allow club discount on each wine you want your club's blanket discount to apply to. It's off by default.

How to choose which wines get the club discount

Use Online Availability to sell a wine on your website and in the WithWine app, to everyone or only to club members.

How to make a wine available online

Use Availability Limit to cap how many bottles of a wine a customer can buy per order or over a number of months.

How to limit how many bottles a customer can buy

Turn on Enable Stock Tracking so WithWine counts a wine's stock at each stock location. It's off by default.

How to turn on stock tracking for a wine

Add or remove stock with Stock Movement, or move stock between locations with Stock Transfer, from the wine's Stock section.

How to adjust or transfer stock for a wine

Copy an existing wine into a new vintage with New vintage, then update the vintage details.

How to add a new vintage of a wine

Link a glass, magnum or other size to its main 750ml bottle with Product Variations, and have glasses use the bottle's stock.

How to sell a wine by the glass or as a magnum (product variations)

Show medals and scores, such as a gold medal or 95/100, on a wine with Awards and Accolades.

How to add awards and ratings to a wine

Add wines, set prices and sales, and manage vintages, stock and variations in Settings > Products > Bottles.

Bottles & pricing

A mix is a group of bottles sold as one product, such as a mixed 6-pack. WithWine can track stock for the mix and for each bottle in it.

What is a mix?

Create a mixed pack in Settings > Products > Mixes: set its name, price and number of bottles, then choose which bottles are in it.

How to create a mix

Set the mix items so WithWine knows which bottles are in a mix and takes them out of stock when the mix sells.

How to choose which bottles are in a mix

Count stock by sets whether a mix's stock and reports are counted in bottles (the default) or in whole mixes. It changes how much stock you enter.

What's the difference between counting mix stock by bottles or by mixes?

A mix shows as out of stock if any bottle in it is out of stock, even if the mix itself has stock.

Why is my mix showing as out of stock?

Create mixed packs and choose which bottles go in them, in Settings > Products > Mixes.

Mixes

Add non-wine products, such as caps, t-shirts and glassware, in Settings > Products > Other Products.

How to add merchandise and other products

Create a separate product for each size and colour, then link them with Product Variations.

How to sell merchandise in different sizes and colours

Sell merchandise such as caps and t-shirts, in different sizes and colours, in Settings > Products > Other Products.

Merchandise & other products

How gift cards work in WithWine: what the buyer receives, how the gift card is redeemed or spent, and how gift cards relate to credit.

What is a gift card?

Set up a gift card product: its value, price, credit class, expiry and terms and conditions.

How to create a gift card

Sell gift cards in several values, such as $50, $100, $250 and $500, as one product with a dropdown.

How to offer gift cards in different values

Sell a gift card for less than its value, for example a $1,000 gift card for $950.

How to sell a gift card for less than its value

How to set a gift card's expiry with Valid for, and the legal minimum expiry periods in Australia and the US.

How long should a gift card be valid for?

Sell gift cards you print and post, using a separate gift card product that requires fulfillment.

How to sell physical gift cards

The ways a customer can redeem a gift card to their WithWine account or spend it straight away, online or at the cellar door.

How customers redeem or spend a gift card

Create and sell gift cards, set their value and expiry, and see how customers redeem them, in Settings > Products > Gift Cards.

Gift cards

A reduction takes a set amount, such as a tasting fee, off a customer's order. Find out how reductions work and when to use one.

What is a reduction?

Set up a reduction, such as a tasting fee reduction, so staff can take a set amount off an order at the cellar door.

How to create a reduction

Take a set amount, such as a tasting fee, off an order, in Settings > Products > Reductions.

Reductions

A range groups your wines into a sub-brand or a series you release every year, such as a Single Vineyard range.

What is a range?

Create a range, such as a Single Vineyard or Estate range, so you can group your wines into it.

How to create a range

Choose which range a wine belongs to, from the wine's settings page.

How to add a wine to a range

Change a range's name, description or logo.

How to edit a range

Group wines into a sub-brand or a series you release every year, in Settings > Products > Ranges.

Ranges

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