When a club charge fails, WithWine can try again automatically and email the member. Both settings are off by default, because every winery handles failed payments a little differently. WithWine recommends turning both on.
Auto-retry failed payments
When Auto-retry failed payments is ticked, charges that fail because of insufficient funds are retried twice, every 24 hours after the first attempt.
Enable Payment Failed Emails
When Enable Payment Failed Emails is ticked, members get an email when a payment fails, after any automatic retries.
The payment failed email doesn't contain any links, not to your website and not to update payment details. This is deliberate: it helps protect your members from phishing emails that pretend to be from you.
Steps
Go to Settings > Clubs.
Select the club's name to open it.
Under Advanced, tick Auto-retry failed payments.
Tick Enable Payment Failed Emails.
Select Save.
Repeat for each club.
