WithWine has three types of credit: purchased credit (gift cards), manual credit and loyalty credit. Each type of credit belongs to a credit class that decides what the credit can be spent on.
Purchased credit (gift cards)
Purchased credit is credit a customer pays for. In WithWine, purchased credit means gift cards.
A gift card holds its value until it's spent or redeemed. Redeeming a gift card moves its value into a customer's account, where it becomes account credit. Customers can spend a gift card that hasn't been redeemed at your cellar door through point of sale (POS). Account credit, including redeemed gift cards, can only be spent on your website. See How customers use their credit.
Because the customer has paid for a gift card, the law sets a minimum expiry period: 3 years in Australia and 5 years in the United States. See How long does credit last before it expires?.
Manual credit
Manual credit is credit your staff add to a customer's account by hand, from the Customers screen. For example, you could give everyone who visits your cellar door next month $100 of credit to spend on shipping.
Manual credit is free for the customer, so you choose when manual credit expires.
Loyalty credit
Loyalty credit is credit WithWine gives customers automatically through your loyalty program, when a customer's spending reaches one of your loyalty program tiers. Loyalty credit is free for the customer, so you choose when loyalty credit expires. See How to set up your loyalty program.
What all three types of credit have in common
Every type of credit belongs to a credit class. The credit class decides what the credit can be spent on, for example wine only or shipping only. See What is a credit class?.
Customers can spend part of their account credit and keep the rest for later.
Unspent gift cards and credit appear in Outstanding Liabilities on the Settings > Loyalty & Credit page. See What are outstanding liabilities?.