In a Subscription club, each member chooses their wines when they join, and WithWine charges them automatically on their own charge dates. On screen, this club type is called Wines selected by customer at signup - System initiated. Subscription clubs are also called standing order or recurring order clubs.
Subscription clubs work differently from Fixed Release and Editable Release clubs. You don't post a club run. Each member has their own schedule and their own selection of wines, and WithWine takes care of the charge when each date comes around.
Before you start
Each member needs a card linked to their club membership. A card saved on the customer's record isn't used until it's linked. See "How to link a saved card to a club membership".
Turn on failed payment retries and emails for the club, so cards that fail are tried again automatically. See "Why you should turn on failed payment retries and emails for your club".
Make sure your club stock covers your members' selections. Club orders take stock from the stock location ticked for Club Run Orders in Settings > Stock Locations. See "How to choose which stock location your website, club runs and POS deliveries use".
Where to see a Subscription member's next charge
Go to Club Members.
Click Filters and choose your Subscription club in Show memberships for.
Look at the Estimated Next Run column. This is each member's next charge date.
The Charge Amount column shows Variable, because each member's total depends on the wines they chose.
The Post Club Run tile shows None Available for a Subscription club. That's expected: Subscription members are never included in a club run.
To see one member's details, click their name to open their customer record. Under Memberships, the line under the club name shows the next charge, for example Next Order on 20-Jan-2027.
What happens on the charge date
WithWine puts the member in a queue to be charged on their charge date. Members may not be charged at the exact hour shown, but they're charged in turn.
WithWine charges the card linked to the member's club membership for the wines in their selection, at their member prices.
The order appears on the Orders screen, and the member is emailed a receipt.
The member's next charge date moves on to the next date in their schedule, for example from January to April for a member charged 4 times a year.
When a charge doesn't go through
The card fails. The member's row shows PAYMENT FAILED. If you've turned on failed payment retries, WithWine tries the card again automatically. You can also retry it yourself after fixing the card. See "How to retry failed club payments".
There isn't enough stock. If a wine in the member's selection is out of stock in your club stock location, the order can fail with Order Failed: Insufficient Stock. Watch for the stock warning number beside Club Members in the left menu before charge dates come around. See "What does the number beside Club Members mean?".
Things you can change for a Subscription member
On the member's customer record, under Memberships, click Actions next to the Subscription club. The menu includes:
Change Schedules & Charge Dates: move a charge date or change the member's schedule. See "How to change a Subscription club member's charge dates or schedule".
Edit Details: change the member's wines, bottle quantity, frequency, delivery address or card. See "How to change a Subscription club member's wines".
Skip Next Club Order: skip the member's next charge. See "How to skip a Subscription club member's next order".
Pause, Transfer To Another Club and Cancel Membership.
Troubleshooting
The Post Club Run tile says None Available. That's normal for a Subscription club. WithWine charges Subscription members automatically on their charge dates, so they're never part of a club run.
A member wasn't charged on their charge date. Check that the member has a card linked to their club membership and that their membership isn't paused. Then check the member's row for PAYMENT FAILED or Order Failed: Insufficient Stock.