If a Subscription club member wants to miss their next order, you can skip it for them. For a Subscription club, the skip is applied straight away, and the member's next order moves to the next date in their schedule.
Before you start
The Actions menu shows how many skips the member has used, for example Skip Next Club Order (Used 0/1).
To let members skip themselves on your website, see "How to let club members cancel or skip a club run themselves".
How to skip the next order
Go to Club Members and click the member's name to open their customer record.
Under Memberships, click Actions next to the Subscription club.
Click Skip Next Club Order.
A pop-up asks Skip the next order for this club member? Click Skip Next Order.
What happens next
The member's customer record shows Skip Requested, then Skip Request Applied for Upcoming Order, with the new next order date.
The membership line shows the new next charge. For example, a member charged in January, April, July and October who skips January now shows Next Order on 20-Apr-2027.
The member isn't charged on the skipped date.