WithWine chooses shipping boxes for each order from your box sizes and order size rules. You can change the boxes for a single order, for example when 6 bottles of sparkling won't fit in your usual 6-pack box, or when you want to send a 12-bottle order as two 6-packs.
The boxes you choose are used for the order's weight and dimensions, for example when you buy shipping labels.
Before you start
You need your box sizes set up in Settings. See "How to add your box sizes". To change which boxes WithWine picks for an order size every time, see "How to change which boxes are used for an order size".
How to change the boxes for one order
Go to Orders and find the order.
In the Shipping Boxes column, click the boxes, for example 1x 12-pack.
The Change Boxes for Order pop-up opens. It lists each of your box sizes, with a quantity and a Weight (kg) box.
Use − and + to set how many of each box size the order needs. Set the boxes you don't want to 0.
In Weight (kg), enter the total weight of the order in kilograms. The weight must be more than 0.
Click Save.
The Shipping Boxes column now shows your change, for example 2x 6-pack.
How to change the boxes for many orders
Go to Orders and filter or tick the orders you want to change. See "How to select customers, orders or club members for bulk actions".
Click the arrow on Bulk Change Boxes.
Choose Change Boxes. The Change Boxes for N Orders pop-up opens.
Set the boxes and weights, then click Save.
How to undo box changes
Filter or tick the orders.
Click the arrow on Bulk Change Boxes and choose Remove Changes.
Click Remove to confirm.
The orders go back to the boxes WithWine chose for them.
Troubleshooting
"Please correct the following errors: Weight must be greater than 0." Enter the total weight of the order in Weight (kg) for every box size that has a quantity of 1 or more.
Nothing happens when you click the boxes. Reload the page and try again.