This article shows you how to add the DNS records from the WithWine Configure DKIM page to a domain managed by Crazy Domains. The records let email providers check that WithWine emails sent from your own email address really come from your domain, so the emails are less likely to go to spam.
You add six records in Crazy Domains: three DKIM records (type CNAME), two Mail From records (types MX and TXT) and, if your domain doesn't have one yet, one DMARC record (type TXT). Words in square brackets in this article are placeholders, not text to type. [yourdomain] means your own domain: for example, if your From Email Address is orders@mywinery.com.au, your domain is mywinery.com.au. [code] means the long string of random letters and numbers that WithWine shows at the start of each DKIM record. Each of the three DKIM records has a different code. Always copy and paste the real values from your Configure DKIM page, and never type the square brackets. Use the exact values from your Configure DKIM page.
Before you start
Your From Email Address must be verified, and you must have clicked Generate DNS records for [your domain] on the Configure DKIM page. See How to set up DKIM for your email domain.
Check your domain's DNS is managed by Crazy Domains. Records added in your Crazy Domains Account Manager only work if your domain uses Crazy Domains' nameservers. If your website is hosted with Crazy Domains cPanel hosting, you may need to add the records in cPanel's Zone Editor instead. If your DNS is managed somewhere else, add the records there instead. See How to find out which company manages your domain's DNS.
Keep the WithWine Configure DKIM page open in one browser tab and Crazy Domains open in another, so you can copy and paste each value. Copy and paste rather than typing, because one wrong character stops DKIM working.
How to open your DNS settings in Crazy Domains
Log in to your Crazy Domains Account Manager.
Select Domains, then select your domain.
Scroll down to the DNS Settings section.
What to type in Crazy Domains's Sub Domain field
Crazy Domains adds your domain to the end of the Sub Domain automatically, so enter only the part before your domain. On the Configure DKIM page, the names include your domain. For example:
DKIM record: [code]._domainkey.[yourdomain] on the Configure DKIM page → enter [code]._domainkey in Crazy Domains.
Mail From records: withwinemail.[yourdomain] → enter withwinemail.
DMARC record: _dmarc.[yourdomain] → enter _dmarc.
How to add the three DKIM records in Crazy Domains
In DNS Settings, select the menu icon, then select Add Record and choose the record type.
Set record type to CNAME Record.
In Sub Domain, enter the first DKIM record's name, without your domain (for example [code]._domainkey).
In value, paste the first DKIM record's value (for example [code].dkim.amazonses.com).
Leave TTL as the default.
Select Update to save the record.
Repeat for the second and third DKIM records. You must add all three.
How to add the Mail From records in Crazy Domains
The two Mail From records go on the withwinemail sub-domain only (for example withwinemail.[yourdomain]). Don't change the MX or SPF records on your main domain, because those records control your normal email inbox.
MX record:
In DNS Settings, select the menu icon, then select Add Record and choose MX Record.
In Sub Domain, enter withwinemail.
In Priority, enter 10.
In the server field, paste feedback-smtp.us-west-2.amazonses.com.
Select Update.
TXT record:
In DNS Settings, select the menu icon, then select Add Record and choose the record type.
Set record type to TXT Record.
In Sub Domain, enter withwinemail.
In value, paste v=spf1 include:amazonses.com ~all. You don't need to add quote marks.
Select Update to save the record.
How to add a DMARC record in Crazy Domains
First check whether your domain already has a DMARC record: look for a TXT record named _dmarc. A domain can only have one DMARC record. If one already exists, don't add another, and ask your IT provider before changing it.
If there's no DMARC record:
In DNS Settings, select the menu icon, then select Add Record and choose the record type.
Set record type to TXT Record.
In Sub Domain, enter _dmarc.
In value, paste v=DMARC1;p=none;sp=none;pct=100;aspf=r;adkim=r;
Select Update to save the record.
The example DMARC record on the Configure DKIM page uses p=quarantine. WithWine recommends starting with p=none instead, as the warning on that page explains. After a few weeks with no delivery problems from WithWine or your usual email system, you can change p=none to p=quarantine.
What happens next
Crazy Domains DNS changes usually take effect within 15 minutes to 24 hours.
Go back to the WithWine Configure DKIM page and click Refresh. When WithWine finds the records, DKIM Configuration and Mail From Configuration change from Pending to Success.
Leave the records in Crazy Domains. If the records are deleted, DKIM stops working and your emails are more likely to go to spam.
Troubleshooting
Crazy Domains won't let me add a TXT record. Some Crazy Domains accounts or DNS plans limit TXT records. Contact Crazy Domains support to enable TXT records, or ask them to add the record for you.
The status still isn't Success after 48 hours. Check each record in Crazy Domains: the type is right, the Sub Domain doesn't include your domain twice, the value has no spaces at the start or end, and all three DKIM records exist. Then click Refresh on the Configure DKIM page again.
My normal email stopped working. An MX or TXT record on your main domain may have been changed by mistake. The Mail From records belong on the withwinemail sub-domain only. Put back your main domain's original records, or contact Crazy Domains support or your IT provider.