You can let customers collect website orders and club orders from a venue, such as your cellar door, instead of having them shipped. Each venue has its own pickup settings.
Before you start
You need a venue. See How to add a venue.
Website orders picked up at a venue take stock from the venue's stock location, not the stock location with eCommerce Orders ticked. Make sure the venue's stock location holds the stock.
Club orders picked up at a venue still take stock from the stock location with Club Run Orders ticked.
Turn on pickups for a venue
Go to Settings > Venues.
Click the venue's name in the list.
Tick Website orders can be picked up here to let website customers collect from this venue.
Tick Club orders can be picked up here to let club members collect from this venue.
Click Save at the bottom of the page.
What happens next
With Website orders can be picked up here ticked, customers can choose the venue as a pickup location at website checkout.
With Club orders can be picked up here ticked, club members can choose the venue as a pickup location in the club member portal.
To stop pickups, untick the box and click Save.
Why pickups use different stock locations
Website pickups take stock from the venue's stock location because staff at the venue usually take the wine off the venue's own shelves when the customer arrives. Website orders that are delivered are usually picked and packed at a warehouse along with many other orders, so they use the stock location with eCommerce Orders ticked.
Club orders are processed in bulk, so they're picked and packed wherever your bulk packing happens, usually a warehouse, not at the cellar door. That's why club pickups still take stock from the stock location with Club Run Orders ticked, even when the customer collects them from a venue.
Troubleshooting
The venue doesn't appear as a pickup option. Open the venue in Settings > Venues and check that the right pickup box is ticked, then click Save.
Pickup orders show as out of stock. Website pickups use the venue's stock location. Check the stock in the stock location chosen in the venue's Stock location field.