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How to let customers delay dispatch

Let customers order now and ask you to hold their order for up to a set number of months before sending it.

Delay Dispatch lets customers place an order today and ask you not to send it for a while, for example until they're back from holiday. You choose the longest delay customers can ask for, in months.

Turn on Delay Dispatch

  1. Go to Settings > My Brand > Shipping.

  2. In Delay Dispatch, enter the maximum number of months customers can delay their order, for example 2.

  3. Click Save at the bottom of the page.

We generally recommend no more than 2 months.

Turn off Delay Dispatch

Clear the Delay Dispatch field and click Save. When the field is blank, customers don't see the option.

What happens next

Customers can choose to delay dispatch on new orders, up to the number of months you set.

Troubleshooting

Customers can't see the option. Check Delay Dispatch has a number in it and that you clicked Save.

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