When a member's card can't be charged in a club run, their row on the Club Members screen shows PAYMENT FAILED. You can retry the payment once the problem is fixed, for example after a card has been linked to the membership.
Before you start
Fix the reason the payment failed first. If the member has no card linked to their club membership, link one. See "How to link a saved card to a club membership".
Retrying a payment charges the member straight away.
Only retry if the club run was right. If the club run was a mistake, don't retry. Cancel those members' club runs instead (Bulk Actions > Bulk Cancel Active Club Runs) so they aren't charged for the wrong wines.
How to retry one member's payment
Go to Club Members and click the member's name.
In the Memberships section, click Retry Charge.
The activity shows Queued, and within about a minute an order appears as Paid | Unfulfilled. The member is emailed a receipt.
How to retry many payments at once
Go to Club Members.
Click Filters. Choose the club in Show memberships for and Payment Failed in and a status of.
Tick the members to retry. You must tick members: Bulk Retry Failed Payments does nothing if no one is ticked. To tick everyone quickly, tick the first member, scroll to the bottom, hold Shift and tick the last member.
Click Bulk Actions > Bulk Retry Failed Payments. The number of ticked members shows in brackets, for example (7).
In Retry Payments?, click Continue.
Click OK on the Bulk Payment Retry message, for example 7 payments queued for retry.
What happens next
Members whose payment works show READY FOR SHIPPING or READY FOR PICKUP, and are emailed a receipt.
Members whose payment fails again go back to PAYMENT FAILED.
Troubleshooting
Nothing happened when I clicked Bulk Retry Failed Payments. No members were ticked. Tick the members first.
The payment failed again. Check the member has a card linked to their club membership and that the card hasn't expired.