An invalid email address is an email address that hard bounced. WithWine doesn't send marketing emails (newsletters and club emails) to an invalid email address. You can find these customers on the Customers screen and on the Club Members screen.
Before you start
The customer's own record doesn't show that the email address bounced. Use the filters below instead.
A soft bounce doesn't make an email address invalid. See What is a hard bounce and what is a soft bounce?
How to find customers with an invalid email address on the Customers screen
Go to Customers.
Click Filters (top right). The Filters panel opens on the right.
In the who have dropdown, choose An Invalid Email.
The list updates straight away. The number on the first tab (for example 3 Customers) is how many customers have an invalid email address. If it shows 0 Customers, none of your customers have an invalid email address.
How to find club members with an invalid email address on the Club Members screen
Go to Club Members.
Click Filters.
In the and a status of dropdown, choose one of these options:
Email Bounce Received (Active Only): active club members whose email address bounced. Start with this option, because these are the members missing your club emails.
Email Bounce Received (All): every club member whose email address bounced, including cancelled and paused members.
What to do next
For each customer or club member in the list:
Check the email address for typos, such as gmial.com or hotmial.com.
If the email address is wrong, contact the customer by phone or at the cellar door, get the correct address, then change the address. See How to change a customer's email address.
If you're sure the email address is right, message WithWine support in the chat and ask for the hard bounce to be removed. See Why is WithWine not sending emails to a customer?
Troubleshooting
The Club Members screen only shows active members. The Club Members screen opens filtered to Active. Change and a status of to Email Bounce Received (All) to see everyone.
A customer said they didn't get an email, but they aren't in the list. Their email address hasn't hard bounced. Work through Why didn't my customer receive my email?