Send Pick Up Reminder on the Orders screen emails customers whose pick up orders are ready to collect. Use Send Pick Up Reminder when orders have been waiting at your cellar door and the customers haven't collected them yet.
Before you start
Send Pick Up Reminder only emails customers with pick up orders that are ready. Delivery orders aren't included.
The number on the button, for example Send Pick Up Reminder (3), is how many orders in your list get a reminder. Filter the list first if you only want to remind some customers. See "How to find orders using filters".
How to send a pick up reminder
Go to Orders.
Filter the list if you need to, for example to one pick up location.
Click Send Pick Up Reminder.
The Send Pickup Reminders? pop-up asks you to confirm how many orders will get a reminder.
Type a message in Add a custom message if you like, for example your opening hours over a public holiday. The custom message is optional.
Click OK.
What the customer receives
Each customer gets an email with the subject "Your [brand name] order is ready for pick up". The email includes:
the order number
the pick up location's name and address
your custom message, if you added one
the pick up location's opening hours.
How to see who has had a reminder
Click Filters on the Orders screen.
Use the "Ready for Pickup" Reminder filter and choose Reminder Email Sent or Not Sent.