To change where an order is sent, use the pencil beside Delivery in the order panel. The pencil opens the Change Address for Order pop-up, where you can change the delivery address and other delivery details without revising the order.
How to change the delivery address
Go to Orders and click the order number to open the order panel.
Click the pencil in line with Delivery. The Change Address for Order pop-up opens.
Check the name. You can change the Title, first name and last name.
Choose the address:
To use another of the customer's saved addresses, choose it from the address list.
To type a new address, choose Enter a new address... and start typing. Pick the address from the suggestions, or click Enter manually to fill in each field yourself.
To change the current address, click Edit Address.
Add a Phone number if the carrier needs one.
Tick Authority to Leave if the customer is happy for the parcel to be left without a signature.
Tick Also Update the address on this customer's Club Membership if future club orders should go to the new address too.
Click Save.
How to change a delivery order to a pick up order
In Change Address for Order, click Change to Pickup.
Choose where the customer will collect the order, for example your cellar door.
Click Save.
To change a pick up order to a delivery order, click Change to Delivery instead, then enter the address.
How to mark the order as a gift
In Change Address for Order, tick This order is a gift for a recipient of legal age to purchase alcohol.
Enter the Recipient first name, Recipient last name and a Gift Message.
Click Save.
How to change the stock location
Stock Location shows which stock location the order's bottles come from, marked (Current). To send the order from a different stock location, choose it from the Stock Location list, then click Save.
Things to know
Saving a new address doesn't change what the customer paid. If the new address costs more to ship, the customer isn't charged more.
If you change a delivery order to pick up, the delivery fee isn't refunded. To refund the delivery fee, see "How to give a partial refund".
Saving Change Address for Order doesn't email the customer. Let the customer know about the change yourself.
Also Update the address on this customer's Club Membership is unticked to start with. If you leave Also Update the address on this customer's Club Membership unticked, only this order changes.
To change products, prices or payments, use Revise Order instead. See "How to revise an order".
Click Cancel to close the pop-up without saving.