The coloured numbers beside Orders in the left menu count orders that need your attention. Hover over a number to see what it counts.
What each colour means
Green (Pending Orders): orders that are paid and ready to ship or pick up now. Pack these next.
Gold (Quarantined): orders on hold for review, for example because you suspect fraud. The gold number only shows when at least one order is on hold. See "How to put an order on hold for review".
Grey (Unpaid Orders): unpaid invoice orders. These are orders where the customer is paying later, for example trade customers on account.
Orders with a delayed dispatch date
An order with a Delay Dispatch Date in the future isn't counted in the green number until that date arrives. The order is still in WithWine. To find it before then, click Filters on the Orders screen and choose Delayed Shipping / Pick Up in with fulfillment status & delivery method.
How to make a number go down
Green: mark the orders as shipped or picked up. See "How to mark an order as shipped or picked up, and how to undo it".
Gold: check each order on hold, then click Ready For Fulfillment or cancel it.
Grey: record the payment with Mark as Paid or Pay Now in the order panel, or cancel the order.