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Why was a club member charged twice?

WithWine doesn't stop you charging a member who was already charged in an earlier club run. Check the list before you post a club run.

Warning: WithWine lets you charge a club member again even if they were already charged in an earlier club run. If a member is in the filtered list when you click Post Club Run, they're charged, even if their last club order hasn't shipped yet.

For example, if you post a club run for 8 members and then click Post Club Run again straight away, the same 8 members can be charged a second time.

How to avoid charging members twice

Before you click Post Club Run:

  1. Check the filters at the top of the Club Members screen. Make sure the club and preference are right.

  2. Check the Last Club Order column. A recent date means the member has already been charged.

  3. Check the number on the Post Club Run tile, for example 8 available to charge. If the number is higher than you expect, check the list again.

  4. If you've split your members into groups (for example red and white), make sure no member is in both groups.

If a member has been charged twice

Go to the Orders screen, find the extra order and cancel it. Cancelling an order refunds the money to the member automatically. Then let the member know.

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